Returns
Returns & Exchanges
We want you to love your Ballybar Ireland order — but if something isn’t quite right, we’re here to help.
📦 Return Window
You have 14 days from the date your order arrives to return or exchange an item.
✅ Return Conditions
Items must be:
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Unworn, unwashed, and in original condition
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Tags still attached and in original packaging
We do not accept returns on:
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Last Chance or Final Sale items
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Items returned outside the 14-day window
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Items returned in used or worn condition
Moove Shirts & Boots
Moove Shirts and Merry People Boots are excluded from refunds, but they can be exchanged for:
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A different size, or
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If the item is faulty
Please contact us before sending these items back to confirm availability.
🔁 How to Return or Exchange
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Email info@ballybarireland.com with your order number and the reason for your return or exchange
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We'll send you the return address and next steps
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Once your return is received and inspected, we’ll process your refund or send your exchange
Return shipping costs are the customer’s responsibility unless the item is faulty.
🛠️ Faulty or Incorrect Items
We’re sorry if something’s gone wrong. If your item is faulty or incorrect, please contact us within 48 hours of delivery at info@ballybarireland.com and we’ll sort it as quickly as we can.
🔄 Need a Different Size or Colour?
To avoid missing out (especially during sales), we recommend:
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Ordering the size or colour you want right away
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Then sending the original item back for a refund
💬 Still Have Questions?
Reach out to us at info@ballybarireland.com — we’re happy to help.
Let me know if you'd like me to provide a second version for a delivery insert, confirmation email, or pop-up!